Overview

You have configured AD (LDAP) authentication for your Aurea Monitor Management Server (AMS). The LDAP login works but your event log is full of errors about:

APPL0063: An Exception has been caught
SECU1012: Unable to find the user account for request identities

 

The full exception stack:

<event> 
  <date>2021/03/02 05:13:22.121+0100</date><severity>ERROR</severity><reqid></reqid><thread>JettyHttpListener0-21</thread><user>Superuser/Superuser</user><runid>1612960070902</runid><subsys>APPLICATION</subsys><logid>e0919cc5-4b89-47bc-842f-aaa9bb7c0033</logid><msgid>APPL0063</msgid> 
  <msg>APPL0063: An Exception has been caught 
SECU1012: Unable to find the user account for request identities 
    at com.actional.soapstation.security.directoryservice.LDAPDirectoryService$1LdapTx.execute(LDAPDirectoryService.java:712) 
    at com.actional.soapstation.security.directoryservice.LDAPDirectoryService.execute(LDAPDirectoryService.java:571) 
    at com.actional.soapstation.security.directoryservice.LDAPDirectoryService.getAttributes(LDAPDirectoryService.java:718) 
    at com.actional.soapstation.security.directoryservice.ActiveDirectoryImpl.getUser(ActiveDirectoryImpl.java:87) 
    at com.actional.soapstation.security.directoryservice.LDAPCacheEvents.createCacheItem(LDAPCacheEvents.java:68) 
    at com.actional.soapstation.security.directoryservice.LDAPCacheEvents.createCacheItem(LDAPCacheEvents.java:35) 
    at com.actional.util.AbstractCache$CachedItem.init(AbstractCache.java:212) 
    at com.actional.util.AbstractCache$CachedItem.getDataWithInit(AbstractCache.java:193)       
    at com.actional.util.Cache.lookup(Cache.java:208) 
    at com.actional.soapstation.security.directoryservice.LDAPCachedServiceImpl.getUser(LDAPCachedServiceImpl.java:217) 
    at com.actional.soapstation.security.DirectoryServiceAuthenticator.getUser(DirectoryServiceAuthenticator.java:197)         
    at sun.reflect.GeneratedMethodAccessor159.invoke(Unknown Source) 
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
    at java.lang.reflect.Method.invoke(Method.java:498) 
    at com.actional.security.plugin.proxy.PluginProxy$Handler.invoke(PluginProxy.java:149) 
    at com.sun.proxy.$Proxy4.getUser(Unknown Source) 
    at com.actional.tieredadmin.GroupsProvider.retrieveUserGroups(GroupsProvider.java:138) 
    at com.actional.tieredadmin.GroupsProvider.getUserGroups(GroupsProvider.java:62) 
     
    at com.actional.AccessControlHelper.doSetState(AccessControlHelper.java:339) 
    at com.actional.AccessControlHelper.setState(AccessControlHelper.java:230) 
    at com.actional.servlet.AuthFilter.processRequest(AuthFilter.java:87) 
    at com.actional.servlet.BaseFilter.doFilter(BaseFilter.java:68) 
    at com.actional.j2ee.J2EEFilter.doFilter(J2EEFilter.java:86) 
    at org.mortbay.jetty.servlet.WebApplicationHandler$Chain.doFilter(WebApplicationHandler.java:357) 
    at com.actional.j2ee.SessionFilter.doFilter(SessionFilter.java:53) 
    at org.mortbay.jetty.servlet.WebApplicationHandler$Chain.doFilter(WebApplicationHandler.java:357) 
    at com.actional.servlet.BaseFilter.doFilter(BaseFilter.java:75) 
    at com.actional.j2ee.J2EEFilter.doFilter(J2EEFilter.java:86) 
    at org.mortbay.jetty.servlet.WebApplicationHandler$Chain.doFilter(WebApplicationHandler.java:357) 
    at com.actional.servlet.BaseFilter.doFilter(BaseFilter.java:75) 
    at com.actional.j2ee.J2EEFilter.doFilter(J2EEFilter.java:86) 
    at org.mortbay.jetty.servlet.WebApplicationHandler$Chain.doFilter(WebApplicationHandler.java:357) 
    at com.actional.servlet.ImpersonateFilter.doFilter(ImpersonateFilter.java:113) 
    at com.actional.servlet.ImpersonateFilter.doFilter(ImpersonateFilter.java:86) 
    at com.actional.j2ee.J2EEFilter.doFilter(J2EEFilter.java:86) 
    at org.mortbay.jetty.servlet.WebApplicationHandler$Chain.doFilter(WebApplicationHandler.java:357) 
    at com.actional.servlet.BaseFilter.doFilter(BaseFilter.java:75) 
    at com.actional.j2ee.J2EEFilter.doFilter(J2EEFilter.java:86) 
    at org.mortbay.jetty.servlet.WebApplicationHandler$Chain.doFilter(WebApplicationHandler.java:357) 
    at org.mortbay.jetty.servlet.WebApplicationHandler.dispatch(WebApplicationHandler.java:306) 
    at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:582) 
    at org.mortbay.http.HttpContext.handle(HttpContext.java:1861) 
    at org.mortbay.jetty.servlet.WebApplicationContext.handle(WebApplicationContext.java:526) 
    at org.mortbay.http.HttpContext.handle(HttpContext.java:1811) 
    at org.mortbay.http.HttpServer.service(HttpServer.java:886) 
    at org.mortbay.http.HttpConnection.service(HttpConnection.java:789) 
    at org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:960) 
    at org.mortbay.http.SocketChannelListener.handle(SocketChannelListener.java:326) 
    at org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:526) 
</msg> 
</event>

 

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Solution

1. Open your AMS Console
2. Go to: Configure -> Platform -> Admin Roles
   • or just use this URL: http://<yourAMSserver>:4040/lgserver/admin/configure/tieredadmin/tieredadmin_list.jsp
3. Edit the LDAP Group Attribute Mapping
4. Select "none" as the LDAP
5. Remove the value of the Group Attribute under the LDAP Group Attribute section.
6. Select OK to save the changes done to LDAP Group Attribute Mapping
7. Restart your AMS

 

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Testing

The error should be gone after AMS restart.

 

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