Overview

You would like to download the latest or a previous version of Aurea Monitor Management Server (AMS) or Aurea Monitor Intermediary (AI). You might also be interested in the latest or previous version of product documentation (Installation Guide, Release Notes, Management Server Guide, Interceptor User Guide or Interceptor SDK Guide, etc).

 

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Solution

Aurea Monitor releases from 12.x onwards are published in the Aurea Customer Portal. Sign in with the email address associated with your portal account, select Aurea Monitor, choose the version you need in the VERSIONS panel, and open the Downloads tab to download the setup files. The versions shown to you depend on the entitlements held by your organization.

For versions older than 12.x, or if you cannot sign in or cannot see the version you need, you will need to create a request to our Support Team mentioning which product and which version you need.

The documentation for Aurea Monitor is installed with the product, but you can also download the latest (or previous) version's documentation (eg. SDK guide) from the Worx portal in the Aurea Integration Solutions Hub section under the Monitor Documentation sub-section. Documentation is also published in the Aurea Customer Portal for the versions available to you there.

 

<supportagent>

Agent Only

Documentation Request

In case product documentation is requested, just provide the direct Worx link of the requested document (eg. Aurea Monitor Server Installation Guide 2021 R1)

Installer Request

When a customer requests an installer there is no additional validation needed before we provide the installers (if they don't have a valid license key, the software will not work).

Releases from 12.x onwards are published in the Aurea Customer Portal. The customer downloads these themselves — do not upload portal-published builds manually. If the customer cannot sign in, sees no products, or cannot see the version they need, follow Troubleshooting Customer Portal Access for Aurea Monitor Downloads.

Legacy Process

For versions older than 12.x, or when the release is not published in the portal, follow these steps to share the installers with the customer:

1. Download the required version from the release folder
   • If user and password are requested to log in, provide your AD credentials
   • You need to be connected to Central VPN.
2. Request a Central SFTP
3. Upload the installer to the SFTP
4. Share the SFTP details with the customer.

</supportagent>

 

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